Phone: 07786 838 838
Registration: To register with us, click here
Request an appointment: click here
Routine business and home visiting hours*:
Mon-Fri: 8am – 7pm
Sat-Sun: 9am – 4pm
Extended hours home visits (as per availability – 07786 838 838):
Mon-Fri: 7pm – 8pm
Sat-Sun: 4pm – 7pm
Further notes for contacting us
Please relay your postcode when contacting us for the first time. We require your postcode to check whether we service your area and to provide a home visit fee estimate.
We aim to reply emails within 24 hours. More urgent emails will be prioritised to sooner.
Please note that we cannot provide specific or detailed medical advice to a patient that is not registered with us or has not been seen by us for that condition.
When requeting an emergency/out of hours home visit, phone 07786 838 838 (until 8pm) and follow up with a text message. We aim to respond to urgent messages as soon as possible, however be aware that when we are helping another family, the response time for a vet to call back could be up to 1 hour.
Routine home visits start at 10am.
Sunday and out-of-hours (extended hours) home visits incur a surcharge, and are subject to availability.
Appointments are scheduled for an arrival time window of one hour for mornings; two hours for afternoon appoinments; i.e. a 3pm appointment refers to an arrival time between 3pm and 5pm. You will be updated of the arrival window on the morning of the appointment.
This arrival window is to allow for delays due to variable traffic conditions, longer driving distances and previous appointments requiring more time.
If you require a prompt appointment arrival time, please do let us know and we will schedule a time where we are less likely to have arrival delays.
We routinely text your mobile (provided you have one) when on our way to you, with an estimated arrival time. If you have a mobile phone, do keep it on and at hand prior to your appointment.
Further important information for contacting us
Whilst at a home visit, we may not be able to answer mobile calls and are unable to reply text or email messages. Be assured that your calls and messages are noted and will be returned as soon as possible