Why choose us?

Care, compassion: We do what we do because we sincerely care – for your pet and for you.

Understanding, empathy: Caroline “gets it” – the bond that we have with our companion animals. As a pet-owner, she knows what it is like to worry about one’s pet when ill or injured, and has experienced the challenges of caring for, and the deep grief with the loss of, her own beloved dog.

Continuity of care: with the same vet – every time.

Ample Time: Our home visit consultation times are unhurried and typically between 1 and 2 hours in duration, tailored to the complexity of your pet’s condition and the degree of input that you desire.

Partnering with you in your pet’s care: We listen to you and respect your perspective and circumstances – your views, concerns, wishes and limitations. We collaborate with you to improve and support your pet’s quality of life.

Home Visits: All our services are in your home. Home visits allow a private, personalised service with longer consultation times to attend important detail and discussions, and are naturally much nicer for your pet. A more relaxed and less stressful experience for both you and your pet!

Flexible appointments: We understand that new symptoms and declines can develop suddenly, or that family may want to be present for the visit, or you simply need an appointment after work. Thus we offer early evening and weekend home visit appointments, in addition to our daytime appointments.

Independent practice: We are not owned by corporates. Our approach always has and always will be focussed on what is in your and your pet’s best interests.

Extensive Experience and Skills: Caroline has extensive experience in her special interest field of palliative medicine and end-of-life care. She has been providing in-home veterinary services for 14 years and has helped thousands of pets and their families at home in this time.

Advanced Qualifications: Caroline has numerous advanced qualifications in small animal medicine and in palliative and end-of-life care. She has achieved the RCVS Advanced Practitioner in Small Animal Medicine (CertSAM), holds a postgraduate diploma in Medical Ethics and Palliative Care and is a Certified Hospice and Palliative Care Veterinarian.
Caroline keeps her medicine knowledge current and abreast of the developing field of palliative medicine by attending an abundance of continuing education, including human medical palliative care courses and conferences.

Dr Caroline Ficker BVSc(Hons) CertSAM PGDip CHPV MRCVS